Cancellation Policy

Full Refund: If you wish to cancel 14 days before the arrival date, we will refund 80%* of the booking value in the original payment mode or 100% in the form of a future credit note.

Partial Refund: Cancellations that are made between 7-14 days prior to the arrival date will receive a 50% refund of the total booking value or 60% in the form of a future credit note.

No Refund: No refund will be issued for cancellations made within 7 days of the check-in date or for no-shows.

Guests can also receive a full refund if they cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in.

Early Departure

If a guest checks out early, no refund will be issued unless there is a documented emergency or unforeseen circumstance.

Force Majeure

In the event of a force majeure event (such as natural disasters, pandemics, or government-imposed travel restrictions), the company reserves the right to cancel reservations and issue full refunds.

Damage and Loss

Guests are responsible for any damage or loss caused to the property or its contents during their stay.

The company reserves the right to charge the guest for any damages or losses incurred.

Overbooking

In the unlikely event of overbooking, the company will make every effort to find alternative accommodations for the affected guests. If alternative accommodations are not available, a full refund will be issued.

Partially paid bookings

If the booking has been partially paid for, the cancellation will be deemed non-refundable.

Payment and Refund Methods

Payments can be made through online bank transfers.

Refunds will be processed within 4 to 5 business days and issued to the original payment method.

*Please note: Cancellation fee worth 20% of the booking value shall be levied for all refunds processed by The Thinking Three to cover platform charges, convenience fee and processing charges.

Terms and Condition

The above cancellation policy will not be applicable on peak dates as defined below.

Standard check-in time is 2 PM and check-out time is 11 AM.

GST is applicable on cancellation fee.

All refunds issued exempt accommodation fee and cleaning fee.

In case of early check-ins and extended departures, an additional fee may be charged depending on The Thinking Three’s discretion and availability of the home.

Bookings made via third-party sites, such as Airbnb or GoMMT, may be subject to the respective channel’s cancellation terms. Please check the Cancellation Policy of the site where the booking was originally made.